Updated CRA Collections Activities (COVID-19)

July 6, 2020

Effective June 15, 2020, the insolvency toll-free telephone lines at the Insolvency Intake Centres (IIC) will be open to answer enquiries from taxpayers and Licensed Insolvency Trustees (LIT). Please expect delays as we respond to a higher than normal volume of calls.

Effective July 6, 2020, the insolvency toll-free telephone line of the Government Programs Insolvency Unit will be open to answer enquiries from debtors and Licensed Insolvency Trustees. Please expect delays as we respond to a higher than normal volume of calls.

General enquiries

Please continue using the General Enquiries lines for the following types of enquiries:

  • to find out the status of filed returns,
  • to get a copy of a Notice of Assessment or tax information slip(s),
  • to re-issue payments or cheques.

The General Enquiry lines are open between 8:00 a.m. and 4:00 p.m. your local time, at the following telephone numbers:

  • 1-800-959-8281 for individual accounts
  • 1-800-959-5525 for business accounts

Paper returns

There are currently delays in processing paper income tax and benefits returns, such as pre-bankruptcy and post-bankruptcy returns. Officers at the IICs do not have any additional information on the delays.

Administrative agreements

Please do not fax administrative agreement requests to the local offices at this time. Please fax the requests to the IIC fax lines, or call their toll-free numbers. Your request will be submitted to the appropriate regional office, who will then contact you to discuss the account.

Proof of claim

There may be delays in providing a proof of claim or amended proof of claim(s) as there is a limited ability to print in the offices. We will review the account and send out a proof of claim, if printing permits.

Deferrals of payments

The CRA will be accepting deferrals of payments, or an amended proposal for deferral of payments up to September 1. Please use the Limited proxy – Deferral of payments from the Office of the Superintendent of Bankruptcy (OSB)’s website for this purpose.

Meeting of creditors

The CRA will be seeking to adjourn meetings of creditors up to September 1. Please use the Limited proxy – Adjournment of creditors’ meeting from the OSB website for this purpose.

Proposal year credits / debts

If a proposal year split is required, please provide the necessary information to split the debt. We will submit the request for processing.

Refunds set off to external parties

If a post-insolvency refund has been set-off to a party external to the CRA, please contact them at the number provided on the notice to arrange the return of funds and removal of the set-off, where appropriate.