Summary - Canadian Industry Statistics

Telephone Call Centres - 56142

Definition

This industry comprises establishments primarily engaged in receiving and/or making telephone calls for others. These establishments are engaged in activities such as soliciting or providing information; promoting products or services; taking orders; and raising funds.

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    This industry also incudes establishments primarily engaged in answering telephone calls and relaying messages to clients; and establishments primarily engaged in providing voice mailbox services.

    Example Activities:
    Telemarketing bureau
    Telephone answering services
    Telephone solicitation service on a contract or fee basis
    Voice mail box services

    Exclusions

    Establishments primarily engaged in:
    taking orders in offices of mail-order houses (see 454110 Electronic shopping and mail-order houses)
    providing paging services (see 517210 Wireless telecommunications carriers (except satellite))
    gathering, recording, tabulating, and presenting marketing and public opinion data (see 541910 Marketing research and public opinion polling)
    organizing and conducting fund-raising campaigns for others (see 561490 Other business support services)

Information on the number and size of businesses for 2016.

Establishments

915

0-99 Employees

81.1%

View financial data for 2015 based on industry averages for SME's.

Average revenue

$775.8
thousand

Profitable

78.2%

Salaries and wages

No information available at this level of data, go up a level to get more information.

Find a list of companies that have self-identified with this industry.

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