About the OSB
Our mandate and areas of activity
The Office of the Superintendent of Bankruptcy (OSB) is responsible for supervising all estates and matters to which the Bankruptcy and Insolvency Act (BIA) applies, as well as certain matters under the Companies' Creditors Arrangement Act (CCAA). The OSB licenses and regulates the insolvency profession; supervises the administration of estates in bankruptcy, commercial reorganizations, consumer proposals and receiverships; maintains a public record of BIA and CCAA filings; records and investigates complaints from debtors and creditors regarding the insolvency process; and ensures compliance through maintenance and enforcement of the regulatory framework. OSB operates as a vote net revenue organization, with its costs recovered from the insolvency process.
Superintendent of Bankruptcy
Bill James (biography)
Deputy Superintendent, Operations and Corporate Services
Deputy Superintendent, Program Policy and Regulatory Affairs
Director General, Outreach Services
Director, Corporate Services
Regional Director, Western Region
Regional Director, Ontario Region
Regional Director, Eastern Region
Make an enquiry
Contact the OSB if you have questions about the insolvency process or about a specific insolvency file.
OSB service standards
The Office of the Superintendent of Bankruptcy is committed to providing you with quality services and at the specified service level described below. To achieve this, we pledge to
- be courteous by responding to your inquiries promptly and politely;
- be just and impartial by offering a fair service; and
- be accessible by providing information from the public record in a timely manner.
We offer bilingual services from our 14 offices across Canada from 8:30 a.m. to 4:30 p.m., Monday to Friday. (See Contact Us to find the office nearest you.)
|Services||Standards||If we do not meet this deadline|
|Bankruptcy and insolvency registration||Registration will be complete within two business days of receiving completed documents.||…contact the local Designated Assistant Superintendent of Bankruptcy, who will respond within one business day.|
|Bankruptcy Assistance Program (Learn more about the Bankruptcy Assistance Program)||Bankruptcy registration forms will be forwarded to an LIT within two business days. After that, you will have access to the bankruptcy process within 30 days.||…contact your local Designated Assistant Superintendent of Bankruptcy, who will respond within three business days.|
|Complaints relating to BIA or CCAA proceedings||Contact us by mail/telephone. We will acknowledge your complaint within five days.
The OSB will respond to a complaint within 30 days of the date it is received. For more complex complaints, the OSB may require more time to address the issues raised. If this is the case with your complaint, you will be notified within the 30-day period.
|…contact the local Assistant Superintendent of Bankruptcy responsible for complaints. Your call will be returned within one day.|
|Inquiries relating to BIA or CCAA proceedings||Contact us. We will answer your inquiries or refer you to someone who can within five days.||…contact the local Assistant Superintendent of Bankruptcy responsible for inquiries. Your call will be returned within one day.|
|Bankruptcy and Insolvency Records Search
(Learn more about the Bankruptcy and Insolvency Records)
|If you have an account with us, we will respond to your telephone requests for search services immediately.
At your request, we will confirm these findings by fax within one business day of the search.
We will process your written request within one business day.
|… contact the Manager, Information and Client Services by telephone. Your complaint will be handled within one business day.|
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