Workarounds have been created to bypass certain recognized problems in the e-filing system and are, for the most part, a temporary fix or solution. Most workarounds resolve issues relating to software incapability and exist simply to provide instructions on how to proceed with various electronic forms or processes.
If you have any questions pertaining to these workarounds or any other e-filing queries, please contact the Help Desk at 1-877-227-3672 or submit your query to OSB.efiling.helpdesk@ic.gc.ca.
ISS does not give the option of uploading Form 11 for a Division I Proposal in XML format to an e-file. OSB will accept Form 11 as a soft-copy upload.
OSB has agreed to allow Form 40 for a Division I Proposal to be submitted in softcopy.
In a joint file where the debtors have a different previous bankruptcy count, Forms 67, 68, 69, 70, and 71 must be submitted in softcopy format.
The trustee's system will not accept a non-Canadian postal code. The address for a non-Canadian debtor should be entered as follows:
Enter \\ or – – in the "Province" field.
Enter the debtor's full address (City, Province, Country) in the "City" Field or "Street".
Enter the trustee postal code in the "Postal Code" field.
Trustees' software are providing an incorrect figure to the e-filing system, at the line "Dividend", when an interim dividend was paid. The amount transmitted is the current payment rather then the total of all dividends. Until trustees' softwares are corrected the e-filing help-desk will authorize the softcopy filing of the final SRD.
Please be aware of the following to avoid difficulty in filing a Consumer proposal where the debtor's principal residence is movable property (e.g. mobile home, recreational vehicle).
The amount of the secured debt encumbering the principal residence should be recorded in Part V of the Estate Information Summary in the field called "Amount outstanding on mortgage on principal residence." On Form 79, the secured debt should also be labelled as Type 1: "Real Property or Immovable or Hypothec or Mortgage." This should be done notwithstanding the fact that terms like "mortgage" or "hypothec" may not be precisely descriptive of the secured debt with which the movable property is encumbered.
Please note the following are types of property that the Canada Revenue Agency qualifies as principal residence:
E-Filing matches previous estate information with the OSB database. When a debtor has a previous bankruptcy, before 1979, the estate number is not recorded in the database.
The trustee may submit the initial E-Filing, without information on the previous bankruptcy, to obtain an estate number. When submitting the initial filing, however, trustees should include an "Alert to the OSB" advising the OSB of the previous bankruptcy.
Immediately upon receiving the estate number, the trustees should file an amended Form 79 and Estate Information Summary reflecting the previous bankruptcy and include an "Alert to the OSB" advising the OSB that information on the previous bankruptcy is now included.
Once the official receiver has amended the information in the OSB database, the trustee will be able to update the estate with subsequent forms.